In this coaching session we will create our job descriptions. Over the past two decades of working with physicians and their management staff, only about 10-20% of them had actual written job descriptions. This not only is our guide for what is expected of us but is it our insurance against failure if we learn the skills and can deliver what is required from us. Without a job description it is like getting in your car in California and wanting to go to New Jersey and you have no map, no GPS, no idea on how you are going to complete the task, but you are hoping that you can.
Module Content for the 5-Week Program
1
Knowing Job Description
Communication for Clarity, Correction and Team Function
People need to feel heard before they can hear. In good communication we need to gather the most information that the person is saying before we respond. Have you ever spoken to someone, and you know without a doubt that they really are not listening to you and have already drawn a conclusion to what you are saying before you even finish? How did this make you feel? Here is an interesting fact: The Chinese character for listen, which is pronounced ting is made up of four characters: the heart, the mind, the ears, and the eyes. In this module, we will discuss how to improve not only our communication skills but those of the entire team.
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3
Successful Team Building
Successful teams are constantly “sharpening the saw.”, as Stephen Covey states in his book 7 Habits of Highly Effective People. The team needs to continually review its effectiveness and learn, grow, and get better. Truth: Teams need to speak the truth to each other. This attribute falls away quickly by the error of omission. Not saying something when something needs saying. As a newer manager, confidence is necessary to lead the team and be able to tackle the tough areas and come out on the good side of difficulties. This module will go over the skills necessary and discuss some of the tough situations of managing people in a medical practice.
Human Resources 101
Every manager needs to be versed in employment regulations. Each state has their own set of employment guidelines but most of them are somewhat the same. It is important to know how to get the information for your practice location so that you are abiding by your state laws, and this will be reviewed first. Next, we will go over hiring, interviewing, employee reviews, necessary documentation for your employee records and then knowing when and how to say goodbye.
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5
Self-Management and Keeping Your Finger on the Pulse of the Practice
Mastering how to use your time to the best of your advantage in whatever area you are working will maximize your potential to be more successful overall and have a better work and home life. Sounds nice, but is it that easy? This session will discuss key steps to learning how to become a better keeper of our time and also to oversee what is happening in the practice.
Register now and avoid years of frustration, trial and error.
Follow the path of high-performing managers and skip the school of hard knocks. It’s much more satisfying for you, your doctor(s), your staff, your patients, and most importantly, your family.
If not now, when?